Tenants

F.A.Q.s for Tenants

How do I get an application?
Click Here to download the application in .PDF format.

I have an issue in my apartment that needs maintenance.
Please e-mail us at maintenance@affrent.com.

What should I do in an emergency?
In case of fire or flood or other major emergencies, please dial 911. Other maintenance emergencies can be reported to our 24-hour emergency line at (214) 550-0250.

Who pays for repairs in my unit?
You will only be billed for repairs if the repair was a direct result of actions that were the tenant’s responsibility.

What happens when I lose my keys?
If it is during normal business hours you can come into our offices and, upon verifying identification, receive another set of keys for $5 per key. If it is after hours, you can call the emergency line and we will send a maintenance person to let you into your unit. There is an additional $25 charge for after hours lock outs.

Can I really trust the maintenance staff in my unit?
We have not had a single complaint about theft in any of the units we manage related to our maintenance workers.

Can I get reimbursed for repairs I make on my own?
Only if initially approved by the maintenance staff.

How long are your leases?
All leases are for a minimum of one year unless otherwise noted.

Can we sublet?
No. We do not allow tenants to sublet their apartment.

Do you accept Pets?
No, unless otherwise noted.

Can I smoke in my apartment?
All of our properties are smoke free, we do not allow smoking anywhere on the premises.

What is the penalty for leaving my lease early?
The standard penalty is three months of the rent. We understand that there are instances or emergencies that occur so we take these on a case by case basis.

What do I do if a roommate leaves but I am staying?
Contact the leasing or property management departments at least 30 days before he/she leaves. Your new roommate must come in to our offices and fill out our rental application to determine whether he/she is a qualified candidate for the rental. The new tenant will be placed on the lease. According to your specific lease, there might be a fee involved. You are responsible for the entire amount of rent due under your lease.

What happens to my deposit if a roommate leaves but I stay?
Your deposit is a joint deposit that remains with the unit until it is vacated. It is the responsibility of the new tenant or remaining tenant to give back the portion of the deposit to the vacating tenant. If you contact our property management department they can give guidance as to what deductions may apply. We only issue deposit refund checks after all tenants have moved out.

Methods of Payment?
Check, Cashiers Check, or Money Orders only.

What is the security deposit?
Our security deposits are usually equal to a month’s rent plus $400.00. This is standard with most leases. A security deposit is insurance against anything that might go wrong in your unit while you are a resident. After the move-out inspection, we will determine who is responsible to bring the property back to the condition it was in prior to you moving in.

Can a security deposit be used for the last month’s rent?
No. If a tenant has not specifically paid the last month’s rent when he/she moved in, he/she must pay his regular rent during his last month of tenancy. However, a landlord may use the security deposit if the tenant defaults by not paying all of his rent before he moves out.

Is a tenant entitled to notification before a landlord may enter the apartment?
A 24-hour notice is required and we will always notify you if we are to enter. This notification can be either verbal or written. However, in case of an emergency, the notice requirement may be waived.

I detect a gas smell, what should I do?
If you detect a gas leak smell, call the gas co. immediately as they have a gas leak detector. They usually come out to the property quickly (within an hour).

I’ve moved in and my phone line does not work?
Please discuss this matter with the phone service provider you have chosen for your new home.

I want to install a satellite dish, what should I do?
Please email or call someone in property management as installing a satellite dish requires an extra security deposit and fulfilling all of the terms and condition in our “Satellite Addendum.”

I have an issue in my apartment that needs maintenance.
Please e-mail us at maintenance@affrent.com.

What should I do in an emergency?
In case of fire or flood or other major emergencies, please dial 911. Other maintenance emergencies can be reported to our 24-hour emergency line at (214) 550-0250.

Who pays for repairs in my unit?
You will only be billed for repairs if the repair was a direct result of actions that were the tenant’s responsibility.

What happens when I lose my keys?
If it is during normal business hours you can come into our offices and, upon verifying identification, receive another set of keys for $5 per key. If it is after hours, you can call the emergency line and we will send a maintenance person to let you into your unit. There is an additional $25 charge for after hours lock outs.

Can I really trust the maintenance staff in my unit?
We have not had a single complaint about theft in any of the units we manage related to our maintenance workers.

Can I get reimbursed for repairs I make on my own?
Only if initially approved by the maintenance staff.

How long are your leases?
All leases are for a minimum of one year unless otherwise noted.

Can we sublet?
No. We do not allow tenants to sublet their apartment.

Do you accept Pets?
No, unless otherwise noted.

Can I smoke in my apartment?
All of our properties are smoke free, we do not allow smoking anywhere on the premises.

What is the penalty for leaving my lease early?
The standard penalty is three months of the rent. We understand that there are instances or emergencies that occur so we take these on a case by case basis.

What do I do if a roommate leaves but I am staying?
Contact the leasing or property management departments at least 30 days before he/she leaves. Your new roommate must come in to our offices and fill out our rental application to determine whether he/she is a qualified candidate for the rental. The new tenant will be placed on the lease. According to your specific lease, there might be a fee involved. You are responsible for the entire amount of rent due under your lease.

What happens to my deposit if a roommate leaves but I stay?
Your deposit is a joint deposit that remains with the unit until it is vacated. It is the responsibility of the new tenant or remaining tenant to give back the portion of the deposit to the vacating tenant. If you contact our property management department they can give guidance as to what deductions may apply. We only issue deposit refund checks after all tenants have moved out.

Methods of Payment?
Check, Cashiers Check, or Money Orders only.

What is the security deposit?
Our security deposits are usually equal to a month’s rent plus $400.00. This is standard with most leases. A security deposit is insurance against anything that might go wrong in your unit while you are a resident. After the move-out inspection, we will determine who is responsible to bring the property back to the condition it was in prior to you moving in.

Can a security deposit be used for the last month’s rent?
No. If a tenant has not specifically paid the last month’s rent when he/she moved in, he/she must pay his regular rent during his last month of tenancy. However, a landlord may use the security deposit if the tenant defaults by not paying all of his rent before he moves out.

Is a tenant entitled to notification before a landlord may enter the apartment?
A 24-hour notice is required and we will always notify you if we are to enter. This notification can be either verbal or written. However, in case of an emergency, the notice requirement may be waived.

I detect a gas smell, what should I do?
If you detect a gas leak smell, call the gas co. immediately as they have a gas leak detector. They usually come out to the property quickly (within an hour).

I’ve moved in and my phone line does not work?
Please discuss this matter with the phone service provider you have chosen for your new home.

I want to install a satellite dish, what should I do?
Please email or call someone in property management as installing a satellite dish requires an extra security deposit and fulfilling all of the terms and condition in our “Satellite Addendum.”